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Stock Hill Medical Centre
(Formerly Stock Hill Surgery)
Stock Hill Medical Centre
Stock Hill
Biggin Hill
TN16 3TJ

Phone: 01959 58 00 11

Social Media ( posted on Sep 12, 2018 )


Social Media


We are aware that from time to time comments may be made on social media relating to the Stock Hill Medical Centre and the GPs and staff working here.


We would ask all patients, or social media users, to come and see us if they have a complaint or grievance against the Surgery.


Please contact the Practice Manager if you would like to discuss anything.


We welcome comments and suggestions.  It is also always very useful to hear when people are happy about our service as well as anything which has caused concern.


Thank you.



GP Partners

Stock Hill Medical Centre


September 2018

Influenza Vaccinations can now be booked ( posted on Sep 3, 2018 )

Will you be aged 65 years or older on 31st March 2019?


If so, you are eligible for a free 'Flu vaccination


Patients under 65 years old with certain medical conditions are also eligible for a free 'Flu vaccination.

Conditions include:


  • chronic (long-term) respiratory diseases, such as asthma (which requires an inhaled or tablet steroid  treatment, or has led to hospital admission in the past), chronic obstructive pulmonary disease (COPD), emphysema or bronchitis 
  • chronic heart disease, such as heart failure 
  • chronic kidney disease 
  • chronic liver disease, such as hepatitis 
  • chronic neurological conditions, such as Parkinson's disease, motor neurone disease or multiple sclerosis (MS) 
  • diabetes
  • problems with your spleen – for example, sickle cell disease or if you have had your spleen removed 
  • a weakened immune system as the result of conditions such as HIV and AIDS, or medication such as steroid tablets or chemotherapy
  • being seriously overweight (BMI of 40 or above)
  • This list of conditions isn't definitive. It's always an issue of clinical judgement.


    Pregnant women are also eligible.


     We will be holding flu clinics on the following Saturdays:


    Saturday 22nd September

    Saturday 13th October

    Saturday 20th October

    Saturday 3rd November


    There will also be some clinics throughout the weekdays.


    Please contact the surgery to book your appointment. 

    We anticipate that many patients will be trying to book appointments and ask you to make contact after 10am each day.


    This year there will be a different vaccine offered to over 65 year olds to under 65 year olds - please be prepared to tell the receptionist your age to ensure you are booked into the correct clinic.

    Heatwave Plan for England - Advice from Public Health ( posted on Jul 25, 2018 )




    Stay out of the heat:

    • keep out of the sun between 11am and 3pm
    • if you have to go out in the heat, walk in the shade, apply sunscreen and wear a hat and light scarf
    • avoid extreme physical exertion
    • wear light, loose-fitting cotton clothes


    Cool yourself down:

    • have plenty of cold drinks, and avoid excess alcohol, caffeine and hot drinks
    • eat cold foods, particularly salads and fruit with a high water content
    • take a cool shower, bath or body wash
    • sprinkle water over the skin or clothing, or keep a damp cloth on the back of your neck


    Keep your environment cool:

    • keeping your living space cool is especially important for infants, the elderly or those with chronic health conditions or who can’t look after themselves
    • place a thermometer in your main living room and bedroom to keep a check on the temperature
    • keep windows that are exposed to the sun closed during the day, and open windows at night when the temperature has dropped
    • close curtains that receive morning or afternoon sun, however, care should be taken with metal blinds and dark curtains, as these can absorb heat – consider replacing or putting reflective material in-between them and the window space
    • turn off non-essential lights and electrical equipment – they generate heat
    • keep indoor plants and bowls of water in the house as evaporation helps cool the air
    • if possible, move into a cooler room, especially for sleeping
    • electric fans may provide some relief, if temperatures are below 35°C2 (Longer-term)
    • consider putting up external shading outside windows
    • use pale, reflective external paints
    • have your loft and cavity walls insulated – this keeps the heat in when it is cold and out when it is hot
    • grow trees and leafy plants near windows to act as natural air-conditioners


        Look out for others:

    • keep an eye on isolated, elderly, ill or very young people and make sure they are able to keep cool
    • ensure that babies, children or elderly people are not left alone in stationary cars
    • check on elderly or sick neighbours, family or friends every day during a heatwave
    • be alert and call a doctor or social services if someone is unwell or further help is needed


    If you have a health problem:

    • keep medicines below 25 °C or in the refrigerator (read the storage instructions on the packaging)
    • seek medical advice if you are suffering from a chronic medical condition or taking multiple medications


    If you or others feel unwell:

    • try to get help if you feel dizzy, weak, anxious or have intense thirst and headache;
    • move to a cool place as soon as possible and measure your body temperature
    • drink some water or fruit juice to rehydrate
    • rest immediately in a cool place if you have painful muscular spasms (particularly in the legs, arms or abdomen, in many cases after sustained exercise during very hot weather), and drink oral rehydration solutions containing electrolytes.
    • medical attention is needed if heat cramps last more than one hour
    •       consult your doctor if you feel unusual symptoms or if symptoms persist

    National Diabetes Audit 2018-19 ( posted on Jul 25, 2018 )

    Stock Hill Medical Centre is taking part in the National Diabetes Audit - Please click on the 'Our Documents' tab for more information.




    Self Refer to Physiotherapy ( posted on Jul 3, 2018 )

    You can now Self Refer for NHS Physiotherapy - see attached poster

    DR RAWCLIFFE HAS NOW RETIRED ( posted on Jul 4, 2017 )

    Dr Rawcliffe retired at the end of June 2017 and all GPs and Staff send their good wishes for a happy and healthy retirement.


    If you were previously registered with Dr Rawcliffe, you have now been re-allocated to one of the remaining GPs at the practice.  If any patient would like to know who their allocated doctor is, please ask a member of staff who will be able to provide this information.


    Although your allocated Doctor will have overall responsibility for your care, this does not prevent you from seeing any other available GP in the practice.


    The practice is actively trying to recruit new GPs but in the interim will continue to employ locum GPs to provide appointments for patients.

    You & The Surgery ( posted on Jun 26, 2017 )

    On Friday 14th July there will be a short presentation by the Doctors of the Stock Hill Medical Practice on the problems and issues they face during the ongoing GP shortage.


    Together with the PPG (Patient Participation Group) they will explain what has and is being done to address the problem and what WE can ALL do to help.


    Stock Hill surgery professionals and the PPG wish to provide a local Healthcare Service you all need but also need to be realistic in what can currently be delivered as the NHS struggles to meet demand.


    Dr J Rawcliffe's retirement at the end of June and other Doctors working part-time due to family commitments, has significantly increased the pressure on ALL members of the practice.


    The PPG will also have their AGM and welcome new members to the Committee.


    WI HALL 6:30pm 14th July


    Light refreshment available.  RSVP email: barrington.simner@gmail.com or 571360

    Good Luck to Dr Lucia Anthonypillai ( posted on Jun 16, 2017 )

    Dr Lucia Anthonypillai has now left Stock Hill Medical Centre and we all wish her good luck in her new job at a surgery closer to her home.  Dr Anthonypillai will still be working within the Bromley area and may still see some patients from Stock Hill Medical Centre when they attend any GP Alliance Hub appointments.


    All patients previously registered with Dr Anthonypillai have now been reallocated to one of the GP partners at the practice. 




    June 2017

    RETIREMENT ( posted on May 4, 2017 )



    I will be retiring from General Practice at the end of June.


    I am grateful to all my patients who have entrusted me with their health over the last 29 years and to my partners and the surgery and community staff who have given me such wonderful support.


    It has been both a privilege and a pleasure to work as a GP in Biggin Hill and Tatsfield.


    With my very best wishes for the future.


    Dr John Rawcliffe

    LOCAL CARE RECORD ( posted on Feb 8, 2017 )

    Important please read - Local Care Record

    The Local Care Record enables the sharing of electronic information between GP Practices, Hospital and community services.


    The Local Care Record will allow care professionals to view medications, previous treatments, test results and other important information at the touch of a button.


    This will make care safer and quicker by allowing professionals to review all relevant information before making decisions.


    For more information please visit the website




    If you do not wish for your information to be shared call


    020 7188 8801 or email gst-tr.GSTPALS@nhs.net

    Review Results Service ( posted on May 23, 2016 )


    Review Results Service


    Kings College Hospital with Bromley Clinical Commissioning Group are introducing a new service which allows your GP to review your hospital test results in the surgery.  This means your test results will be available at the time they are needed.


    The new service is:


    • Not shared with anyone else other than your GP surgery
    • Not part of the national system
    • Secure.


    The new service will go live at Stock Hill

    on 20th June 2016.


    If you would like to opt out or discuss


    If you would like to opt out or discuss the new service, speak to your GP or contact the Patient Advice and Liaison Service (PALS):

    Tel: 01689 863252

    email: kch-tr.PALSKent@nhs.net


    Changes in GP working patterns ( posted on May 20, 2016 )

    Changes in GPs working patterns


    From June 2016 Dr John Rawcliffe will be reducing the number of sessions worked at the Surgery.  Dr Rawcliffe will be on leave for the month of June and return in July and will be working part-time two days a week.


    From August 2016 Dr Aslam Akhtar will be reducing the number of sessions worked at the Surgery.  Dr Akhtar will be on leave for the month of August and return in September and will be working part-time two days a week.


    The Practice is actively attempting to recruit new GPs but will be employing regular locum GPs to ensure continuity of care for all patients.


    During this transitional period your current named usual GP may change to ensure you receive appropriate care from the available GPs.


    We thank all our patients for their support and understanding while these changes take place.

    Bromley GP Alliance ( posted on Feb 4, 2016 )







    The GP Alliance is able to provide extra GP appointments from three Hub sites in Bromley.



    Beckenham Beacon

    379 Croydon Road

    Beckenham BR3 3FD



    42 Poverest Road


    BR5 2DQ



    3 Mackintosh Street


    BR2 9GT


    Clinic times at these Hubs are from 4pm – 8pm weekdays and 8am-8pm

    on Saturday and Sunday.

    Please speak to the Reception Staff for more information and to book an appointment.



    FRIENDS AND FAMILY TEST ( posted on Jan 5, 2016 )

    - Analysis of collected responses for December 2015


    We asked:


    "How likely are you to recommend our GP practice to friends and family if they needed simlar care or treatment?"


    You responded:


    51.5%  - Extremely likely

    21.2%  - Likely

    6%       - Neither likely or unlikely

    12%     - Unlikely

    9%       - Extremely unlikely

    No responses for Don't know.


    Comments received include:


    "Confidence in the doctors and their team for correct treatment and care."


    "I like book on the day appointment system.  GPs I've seen are very helpful and reassuring."


    "Can't ever get an appointment."


    "Not being able to see my choice doctor without waiting many weeks."


    "Excellent service, you can always get an appointment, a very caring and professional team."

    SMS Text Messaging Service ( posted on Sep 25, 2015 )

    New SMS Text Messaging Service



    From 25th September 2015, Stock Hill Medical Centre will be using SMS Text Messaging.


    The service will text patients and remind them of their appointments.  It will also give patients the chance to cancel their appointments via text.


    If patients wish to receive text notification, please check with reception that we have your correct mobile number. 

    Alternatively please select the 'Update Your Records' tab and submit your details.


    If patients DO NOT WISH to receive text notification please inform Reception.

    Friends & Family Test - August Responses ( posted on Sep 14, 2015 )


    - Analysis of collected responses for August 2015


    We asked:


    "How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"


    You responded:


    44.5%   - Extremely likely

    28%      - Likely

    9.25%   - Neither likely or unlikely

    10.75% - Unlikely

    7.5%     - Extremely unlikely

    No responses for Don't know


    Comments received include:


    "The doctors are caring and helpful.  The appointment system has improved and if it is an urgent appointment you will be seen on the same day."


    "... the receptionists are always very helpful and accommodating and always try to make my life as a carer easier."


    "The surgery is good as long as you can get an appointment."


    Thank you to all those patients who have taken the time to complete our Friends & Family Test.  This is an ongoing survey and your comments are always welcome.

    Friends and Family Test ( posted on Jul 22, 2015 )

    Friends and Family Test - Analysis of collected responses for June 2015


    We asked:


    'How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?'


    You responded:


    58%  -  Extremely likely 

    34%  -  Likely

    8%    -  Neither likely or unlikely

    No responses for Unlikely

    No responses for Extremely Unlikely

    No responses for Don't know


    Comments received include:


    "Appointments have been hard to get in the past, but this does seem to be improving."


    "Very helpful staff.  Appointments always available for emergencies."


    "Not enough time to sort out problems."


    "Very clean, large, fast and friendly place."


    Dr Hopkins is returning to work in May ( posted on May 6, 2015 )

    Dr Hopkins will be returning to work in May, but on a part time basis only.  She would like to thank all the patients for their well wishes, cards and gifts during the last year.  Her son, Joseph, has now completed his treatment but is still under the close eye of the Royal Marsden Hospital for his follow up and he will have regular scans over the coming years to make sure the treatment has been successful.


    Dr Hopkins has been quite open about her son's cancer but would respectfully ask that patients do not expect her to talk about it during consultations as this will inevitably result in her surgeries running considerably late.


    She is looking forward to returning to work and also getting back to some sort of normal family life.


    Please note that all appointments with Dr Hopkins will be book on the day only to assist with flexible working.

    Online Access to Medical Records ( posted on Feb 25, 2015 )



    From March 2015 patients (age 16 years and over) will be able to view their medical records online. Patients must have been given a unique PIN by the Practice in order to log into this section of the Patient Access website.


    This new process will allow patients to view selected information (medications, allergies and adverse reactions).  Further information will be gradually increased as the service become fully integrated.


    Patients already registered for online access to prescribing and appointment booking will need to contact the practice in person to have this service added to their log in.


    Anyone wishing to register for online access should visit the reception for further information.

    Pilot Project to try to reduce A&E attendances ( posted on Oct 3, 2014 )

    Working together to try and reduce A&E attendances


    During October until March we are participating in a pilot project to try and reduce A&E admissions during surgery opening hours and to let patients know what other services are available to them.


    So if you have attended an A&E department recently we may be contacting you to complete a short questionnaire and to see if there was anything we could have done to have prevented you from having to wait up at A&E


    We would like to take this opportunity to thank you for your co-operation

    Contact a Doctor is currently disabled ( posted on Jun 2, 2014 )

    Please note that the Contact a Doctor facility has been temporarily disabled.  As soon as Dr Hopkins and Dr Wong are able to resume this service it will be reinstated.



    Named GP for patients aged 75 and over ( posted on May 21, 2014 )

    From April 2014, all patients aged 75 and over will have a named GP who will have overall responsibility for the care and support that our surgery provides to them.


    What does this mean for our patients aged 75 and over?


    As one of our patients in this age group, you will be given a named GP.  A letter informing you of your named GP will be sent to you, or your GP will talk to you about this when you next visit.


    Your named GP will have overall responsibility for the care and support that our surgery provides to you. They will also work with other relevant health and care professionals, who are involved in your care, to ensure that your care package meets your individual needs.


    If you have any questions, or wish to discuss this further with us, please contact us on 01959 580011.


    Electronic Prescribing Service (EPS) ( posted on Mar 6, 2014 )

    The Stock Hill Medical Centre is now able to offer the electronic Prescribing Service (EPS) to patients.  This service allows you to nominate the dispenser of your choice to collect your medication from.  This might be a dispenser convenient to where you live, work or shop.  Please visit the dispenser and discuss EPS with them and ask for this service to be set up for you.


    New Name! ( posted on Feb 14, 2014 )

    We have changed our name from Stock Hill Surgery to Stock Hill Medical Centre.


    Please note our new website address www.stockhillmedicalcentre.nhs.uk however our old website address will forward for now.

    Patient Confidential Data ( posted on Sep 17, 2013 )

    Important News


    From Mid November, The Health & Social Care Information Centre on behalf of NHS England will start to extract Personal Confidential data from all General Practices.  This data will consist of the NHS Number, date of birth, postcode and gender.  It will also include data on referrals, NHS prescriptions and other clinical data.


    Please see the Information leaflet and answers to frequently asked questions in the 'Our Documents' folder on the left hand side of this webpage.


    There is also more information available at: www.england.nhs.uk/caredata



    If you are happy for this to happen there is nothing you need to do.


    If you do not want your data to be uploaded, please complete a form available at reception in the Surgery or alternatively download it from the 'Our Documents' folder on the left hand side of this webpage; complete the form and hand in at the Surgery.

    SURGERY TELEPHONE NUMBER ( posted on Jun 14, 2013 )

    As of Monday 24th June 2013 the Surgery telephone number is 01959 58 00 11

    Repeat Prescription Satisfaction Survey Results ( posted on Mar 12, 2013 )

    The surgery action plan following the recent satisfaction survey on the repeat prescription service is available online. Just click on the 'Our Documents' tab on the left of the screen and select Surgery Action Plan.

    TWO MONTH REPEAT MEDICATIONS ( posted on Nov 30, 2012 )


    The NHS is urging everyone to join in the effort to reduce the amount of medicines that are wasted each year. On top of the £300 million lost due to medicine wastage (at least half of which is avoidable), the cost to your NHS of people not taking their medication properly and not getting the full benefits to their health is estimated at more than £500 Million PER YEAR.


    In order to help reduce ongoing wastage, from December 2012 we will now be issuing any medications on repeat prescription for a maximum of TWO MONTHS supply at a time only – this applies to ALL patients.


    Please see the tab 'Two Month Repeat Medications' on the left of the screen for more information

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