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Stock Hill Medical Centre
(Formerly Stock Hill Surgery)
Stock Hill Medical Centre
Stock Hill
Biggin Hill
Westerham
Kent
TN16 3TJ

Phone: 01959 58 00 11

It is not a case of the receptionists being nosey!

 

The reception staff are members of the practice team and it has been agreed they should ask patients 'why they need to be seen'. Reception staff are trained to ask certain questions in order to ensure that you receive:

  • The most appropriate medical care
  • From the most appropriate health professional
  • At the most appropriate time

 

Receptioinists are asked to collect brief information from patients

  • To help doctors prioritise house visits and phone calls
  • To ensure that all patients receive the appropriate level of care
  • To direct patients to see the nurse or other health professional rather than a doctor where appropriate

Reception staff, like all members of the team, are bound by confidentiality rules

  • Any information given by you is treated in the strictest confidence
  • The practice takes any breach of confidentiality very seriously and will deal with it accordingly
  • You can ask to speak to a receptionist in private away from the reception counter
  • However if you feel an issue is very private and do not wish to say what this is then we will respect your decision
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