NEW APPOINTMENT TRIAGE SYSTEM – FROM 30th October 2024
Demand for appointments have increased hugely in recent years and at Stock Hill Medical Centre we are trying to address the issue of access and demand for all our patients. We are therefore introducing a new online triage system named accuRx triage.
From 30th October 2024 – the new way to request a GP appointment will be by submitting an online request:-
https://accurx.nhs.uk/patient-initiated/G84004
Please only submit one medical issues per request form.
If you do not have access to the internet or struggle to complete a request, please telephone the surgery and one of our patient advisors will complete a request on your behalf.
How does the new system benefit patients?
We understand that change can sometimes be difficult, but we are confident that Total Triage will bring many benefits to you, our patients – such as:
Addressing Clinical Need – Patients will be seen based on their clinical need not who contacted the surgery first. Urgent problems can be dealt with more promptly.
Appropriate Clinician – Patients get to see the most appropriate clinician to help them in a timely way, reducing wait times.
There is no queue – No need to call at 8am or call back the next day.
Convenience – Using digital communication means that you can engage with us from the comfort of your home or workplace.
Help others – Digital access will mean phone lines are far less busy so those without a smartphone or computer are able to contact the surgery easier by phone.
***IMPORTANT – HOW WE HANDLE YOUR ONLINE MESSAGE***
All messages are reviewed by a GP. You will always get a response that same day (Monday–Friday).
– If your query is **urgent**, we will phone or text you **today**.
– If it’s **routine**, we will let you know **within 1 working day** what happens next (e.g. book an appointment or send advice).
– A triage GP will make sure your message goes to the right clinician at the right time. In many cases, the triage GP can answer you directly.
You’re still very welcome to phone the practice at any time if you’d prefer to speak to a patient advisor. Your online messages help us look after you quickly and safely.
**Please keep your phone switched on and with you** after sending your message – we may need to call or text you quickly**
**Need help sooner?**
– Same-day/urgent issue → phone the practice now
– Life-threatening emergency → call 999
How to access an online form:
The link on your NHS App in the “Services” section. Select “Contact your GP about a health problem”. After confirming your request is not an emergency complete the “Medical request” form and select “Submit Request”.
Our website homepage https://www.stockhillmedicalcentre.nhs.uk/ “Contact us Online”, click on “Submit a Request”, select “I want help with a medical issue
Direct link: https://accurx.nhs.uk/patient-initiated/G84004
We are here to help:
Our Patient Advisers will be here to guide and support patients and their families/carers every step of the way until they become comfortable with the process over time.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Home visits
If you are housebound and need an appointment, we may do a home visit if the GP feels this is necessary. We will phone you first to understand how we can best help you.
To request a home visit, it’s helpful if you phone the practice before 11am, Monday to Friday.